Terms and Conditions of Sale

Returns and Refunds

With each order you will receive a Product Returns form. This form is also downloadable here. This form should be printed and forwarded by register post with the products you wish to return within 14 days of receiving your goods. This form can also me forwarded by email to sales@wearnaked.com.au and in these cases it should be made clear with the returned goods your name and the email address and date from which the returns form was sent.

Product returns should be forwarded to

Wear Naked - Product Returns
4 Sixth Avenue
Jannali NSW 2226

Faulty Products

Wear Naked will take all possible care to insure that the goods you purchase from us are in great condition. If any product you purchase from us is faulty in any way return it to us within 14 days of receiving the goods via Australia Post, Registered Post. Please also include with your returned products the returns form and tell us on the form details of the fault and your preference of a refund or exchange of this product.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

If it is found that the items is faulty Wear Naked will happily refund you the item and postage cost or send you a replacement item for exchange according to your preference and availability.

In the case of limited stock we will not always be able to guarantee you exchange for an identical item. In these cases we will contact you with a choice of comparable items or give you a full refund of the product and postage costs. Refunds will be given by bank transfer if you provide us with your bank account details on the returns form or cheque.

Any product found to not be faulty upon return will not be refunded the cost of the return delivery.

General returns

Wear Naked will accept returns of non-faulty products if returned via registered post within 14 days. Upon receipt of goods in original saleable condition we will refund to you the purchase price (We can not in this case refund you the cost of postage). Refunds will be given by bank transfer if you provide us with your bank account details on the returns form or cheque.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Except where required by law, returned products must be:

  • Unused and in original condition
  • Undamaged
  • Returned within 14 days of delivery
  • In a saleable condition upon return

Exchanges

To receive an exchange of item, complete on the Returns form the name, variety and cost of the new product. We will exchange a product if it is returned to us within 14 days of receiving it by registered post and in good order and condition. If there is a difference in the price of the products involved in the exchange, please tell us how we should refund or charge you.

Placing an order

Once payment in full has been received and all details requested by Wear Naked are satisfactorily provided we will ship your order.

In accordance with these terms and conditions Wear Naked can not be held responsible for any loss or damage caused by late delivery or cancellation of an order.

When you place an order with Wear Naked an agreement is being made on your part Wear Naked will take all reasonable care to fulfil this agreement.

Cancellations

Although we will make every effort to fulfil all orders placed, in accordance with these terms and conditions of sale Wear Naked reserve the right to cancel orders (or part thereof) at any time and at our sole discretion. Wear Naked will not be held liable for loss or damage arising from exercising these rights.

In the case that you need to cancel an order, please contact us immediately at sales@wearnaked.com.au. Once payment for an order has been received in full, cancellation of the order is within our sole discretion.

Orders that cannot be cancelled will be subject to these terms, conditions and policies relating to Returns and Exchanges.

Delivery

To insure you receive your goods it is your obligation to enter the correct delivery address details upon placing an order. In no cases should Wear Naked be obliged to re-send the order to the correct address at our expense where incorrect or inadequate delivery instructions given upon placing your order.

An estimate will be given for your expected date of delivery of parcels, however delivery dates are estimates only and Wear Naked can not be held responsible for late or lost parcels.

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